Refund policy

Refund & Warranty Policy

TSII Beauty – Refund & Warranty Policy

Summary

  • Returns may be requested within 30 days of receiving your order.

  • Faulty products are replaced or refunded at no cost to you.

  • Change-of-mind returns are accepted as store credit (customer pays return postage).

  • Approved returns are processed within 5 business days of receipt.

  • Refunds (if applicable) usually appear within 3–5 business days, depending on your bank.

All TSII Beauty products are covered by Australian Consumer Law and a one-year manufacturer’s warranty.

1. Reporting an Issue

If you believe your product is faulty or damaged, please contact us at:

Email: hello@tsiibeauty.com.au

Include:

  • Your full name

  • Order number

  • A brief description of the issue

  • Clear photos or videos showing the fault

We review all claims and respond within 2 business days.

If a manufacturing fault is confirmed, we will arrange a replacement or, where eligible, a refund.

2. Faulty Products – Refunds & Replacements

Within 30 days of delivery

If a confirmed manufacturing defect is identified and you do not wish to receive a replacement, you may request a full refund.

After 30 days and within 1 year

Refunds are not available. A free replacement will be provided under the manufacturer’s warranty.

What is considered faulty

  • Manufacturing defects

  • Product failure on first or early use

Not covered under warranty

  • Damage caused by misuse, accidents, drops, or water exposure

  • Damage caused by unauthorised repairs or modifications

Return shipping for faulty products

  • TSII Beauty covers all return postage

  • A prepaid return label will be provided where required

Processing time

Refunds or replacements are processed within 5 business days of receiving the returned item.

3. Extended Christmas Period (Faulty Products Only)

For purchases made between 28 November and 24 December:

  • The faulty-product refund window is extended until 7 January (for gifts).

After 7 January, standard warranty terms apply (replacement only).

4. Change of Mind Returns

We understand that sometimes a purchase may not be right for you.

  • Change-of-mind returns are accepted at our discretion as a goodwill gesture

  • Approved returns receive a store credit valid for 12 months

  • Items must be:

    • Unused

    • In original packaging

    • Returned within 30 days of delivery

Return shipping

  • Customers are responsible for all return postage costs

Processing

  • Returns are processed within 5 business days of arrival

  • Store credit is issued once the return is approved

5. Return Process (Approval Required)

Please do not return items without approval.

Once approved, follow these steps:

Step 1: Repack the product securely in its original packaging, including all accessories and manuals.

Step 2: Include a note with your name, order number, and reason for return.

Step 3: Post to:
TSII Beauty Returns
PO Box 588
Bribie Island QLD 4507
Australia

Step 4: Email the tracking number to hello@tsiibeauty.com.au.

Step 5: We process returns within 5 business days of receipt. Refunds (if applicable) may take an additional 3–5 business days to appear in your account.

6. Return Shipping Costs

  • Faulty products: Return shipping covered by TSII Beauty

  • Change-of-mind returns: Customers cover all return postage costs

7. Warranty Period

  • All products include a 1-year manufacturer warranty covering manufacturing defects

  • Warranty claims require photo or video evidence

  • Claims are generally resolved within 48 business hours once all required information is received

8. Consumer Rights

This policy complies with Australian Consumer Law.

Nothing in this policy limits your statutory rights to a repair, replacement, or refund for goods that are faulty, unsafe, or not as described.

9. International Orders

We ship to Australia, New Zealand, and selected international destinations including Europe.

  • International customers are responsible for any return shipping costs unless the item is confirmed faulty

  • Customs duties, VAT, and import taxes are non-refundable

  • Delivery times and return transit times may vary by destination

We do not currently ship to the United States or Canada.