Refund policy

Refund & Warranty Policy

TSII Beauty – Refund & Warranty Policy

Summary

  • Returns may be requested within 30 days of receiving your order.

  • Faulty products are replaced or refunded at no cost to you.

  • Change-of-mind returns are accepted as store credit (customer pays return postage).

  • Approved returns are processed within 5 business days of receipt.

  • Refunds (if applicable) usually appear within 3–5 business days, depending on your bank.

  • August 2026: Eligible standalone TSII LED Devices include a limited-time 45-Day Change of Mind Guarantee (see below).

All TSII Beauty products are covered by Australian Consumer Law and a one-year manufacturer’s warranty.

August 2026 – 45-Day Change of Mind Guarantee (Limited Time)

For standalone TSII LED Devices (LED Face & Neck Mask, Hybrid Laser Mask and LED Hair Growth Cap) purchased between 1 August 2026 and 31 August 2026, TSII Beauty offers a 45-Day Change of Mind Guarantee.

If you change your mind, you may return your eligible device within 45 days of delivery for a full refund.

Conditions:

  • Applies only to standalone TSII LED Devices purchased between 1 August and 31 August 2026.
  • Excludes bundles
  • Customers are responsible for return shipping costs.
  • Returns must be approved by TSII Beauty before being sent back.
  • Returns may be refused if the device is damaged beyond normal use, has been misused, or is missing essential components.
  • Devices must be returned with all original accessories, charging cables and packaging (where reasonably possible).
  • Refunds are processed within 5 business days of the returned item being received and approved.

This promotional guarantee applies instead of the standard 30-day change-of-mind policy for eligible August purchases only.

1. Reporting an Issue

If you believe your product is faulty or damaged, please contact us at:

Email: hello@tsiibeauty.com.au

Include:

  • Your full name
  • Order number
  • A brief description of the issue
  • Clear photos or videos showing the fault

We review all claims and respond within 2 business days.

If a manufacturing fault is confirmed, we will arrange a replacement or, where eligible, a refund.

2. Faulty Products – Refunds & Replacements

Within 30 days of delivery

If a confirmed manufacturing defect is identified and you do not wish to receive a replacement, you may request a full refund.

After 30 days and within 1 year

Refunds are not available. A free replacement will be provided under the manufacturer’s warranty.

What is considered faulty

Manufacturing defects

Product failure on first or early use

Not covered under warranty

Damage caused by misuse, accidents, drops, or water exposure

Damage caused by unauthorised repairs or modifications

Return shipping for faulty products

TSII Beauty covers all return postage

A prepaid return label will be provided where required

Processing time

Refunds or replacements are processed within 5 business days of receiving the returned item.

3. Extended Christmas Period (Faulty Products Only)

For purchases made between 28 November and 24 December:

The faulty-product refund window is extended until 7 January (for gifts).

After 7 January, standard warranty terms apply (replacement only).

4. Change of Mind Returns

We understand that sometimes a purchase may not be right for you.

Change-of-mind returns are accepted at our discretion as a goodwill gesture

Approved returns receive a store credit valid for 12 months

Items must be:

  • Unused
  • In original packaging
  • Returned within 30 days of delivery

The following standard policy applies unless your purchase qualifies for the August 2026 45-Day Change of Mind Guarantee above.

Return shipping

Customers are responsible for all return postage costs

Processing

Returns are processed within 5 business days of arrival

Store credit is issued once the return is approved

5. Return Process (Approval Required)

Please do not return items without approval.

Once approved, follow these steps:

Step 1: Repack the product securely in its original packaging, including all accessories and manuals.

Step 2: Include a note with your name, order number, and reason for return.

Step 3: Post to:
TSII Beauty Returns
PO Box 588
Bribie Island QLD 4507
Australia

Step 4: Email the tracking number to hello@tsiibeauty.com.au.

Step 5: We process returns within 5 business days of receipt. Refunds (if applicable) may take an additional 3–5 business days to appear in your account.

6. Return Shipping Costs

Faulty products: Return shipping covered by TSII Beauty

Change-of-mind returns: Customers cover all return postage costs

7. Warranty Period

All products include a 1-year manufacturer warranty covering manufacturing defects

Warranty claims require photo or video evidence

Claims are generally resolved within 48 business hours once all required information is received

8. Consumer Rights

This policy complies with Australian Consumer Law.

Nothing in this policy limits your statutory rights to a repair, replacement, or refund for goods that are faulty, unsafe, or not as described.

9. International Orders

We ship to Australia, New Zealand, the United States and selected international destinations, including Europe. Available destinations and shipping charges are displayed at checkout.

For United States orders, applicable import duties and processing fees are prepaid and included in the US shipping fee

For other international destinations, customers are responsible for customs duties, VAT, import taxes and processing fees unless the shipping option at checkout states that these charges are prepaid

International customers are responsible for return shipping costs unless the item is confirmed to be faulty

Customs duties, VAT, import taxes and processing fees are non-refundable

Delivery and return transit times may vary depending on the destination and customs processin